- File a Claim with UPS Please Note: If you are using a prepaid UPS account you will need to contact your representative account manager in order to get your account information. You can also reach out... 1 min read
- How do I print orders? Please Note: You will need to be sure that you do not have any un-applied cross references before you begin to print your orders. If you see the “You are missing information for X... 2 min read
- How do I reconcile a failed API shipping label A shipping label may not generate and report an error, due to either the customers shipping address or the selected service. When this happens, you will see an error in two places... 1 min read
- How do I reconcile a failed Fedex Ship Manager shipping label After you start the purge, when its done you will notice Import Hold File Record. If a label is on hold, you will see it there. Select close and go to the next step to fix this... 1 min read
- How do I reconcile a failed UPS Worldship shipping label If you have any shipments in the "Failed" field, these will need to be reconciled directly in UPS WorldShip. Click "Close" then proceed to the next step. 2 min read
- How To Cancel Lowe's Order How to Cancel a Lowe’s Order? 1 min read
- How To Manage Auto-Shipping All UPS shipping labels generated via the UPS API orders will auto-ship at 9-pm eastern. 2 min read
- How to process a Backorder in VendorBridge When Processing your order's, if you realize you have to cancel a line on the order, or ship an item at a later time, you can create a Backorder in VendorBridge. The Backorder... 1 min read
- How to Transfer Orders. In VendorBridge, our transfer orders feature allows vendors to isolate orders using different transfer attributes. Transfer orders offer many different attributes to choose from... 1 min read
- How to Upload Product Dimensions To ensure that we send the correct dimensions to UPS when generating UPS labels, please follow the instructions below to update any missing product length, width and height. 1 min read
- Quick Cross References If on the VendorBridge homepage you receive a message that states “You are missing information for # product(s)”, as shown below, you can use these steps to quickly add the... 2 min read
- Void tracking Number To void a tracking number for a shipping label generated through Mercury Commerce, you should first lookup the order in VendorBridge by clicking the lookup an order option on the... 1 min read
- How do I reprint orders? This is a simple process that can be done with only a few clicks. Go to the VendorBridge home page, then click on “Reprint orders” under the Printing Tasks header, as shown below: 1 min read
- How do I download the order file? The order file can be downloaded on the Packing Slip Preview screen. Select the proper carrier from the drop-down box at the top of the page, then click on the “Click here to... 1 min read
- How do I upload order tracking / shipping confirmations? After you have processed your orders through your shipping software, you will need to upload the confirmation information to VendorBridge in order to mark the orders as shipped... 2 min read
- How do I look up an order? To look up an order, click on the “Look up an order” link under the Order Tasks header on the VendorBridge homepage, as shown below. 1 min read
- How do I cancel an order? Follow the instructions for "How do I look up an order?" to find the order that you need to cancel. 1 min read
- How do I manually ship confirm an order? Please note that this shipping method should only be used to ship confirm an order if you have been explicitly instructed to do so by Mercury Commerce, Inc. 1 min read
- How do I process a return? Follow the instructions for "How do I look up an order?" to find the order that you need to return. 1 min read
- How do I upload product information? Please refer to the “HSN ECO Vendor Guide” guide located in the Assistance Center’s “Partnerships and Manuals” section of VendorBridge, under the "HSN" tab. 3 min read
- How do I edit product information? To edit products via a spreadsheet, simply follow the same instructions as the "How do I upload product information?" guide for the Batch Upload procedure. 1 min read
- How do I upload inventory? Note( Please make sure you have your products uploaded before you do the inventory upload.) 3 min read
- How do I track incoming payments from my retailer / partner? Please Note: Your retailer must participate in sending remittance information via EDI in order for VendorBridge to offer Remittance Reports. 1 min read
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