How To Cancel Lowe's Order

How to Cancel a Lowe’s Order?

To cancel a Lowe’s order, an Order status Change must be applied before canceling order. The reason for this is, before an order can be cancelled, Lowes must first approve a cancel request. Once Lowe’s approves the cancel request, the order can then be cancelled in VendorBridge.

Note: If retailor sends a cancel request, do not apply Order status change. You are only required to cancel order. (How do I cancel an order?)

• Look up the order which needs to be cancelled (How do I look up an order? Click Here)
• On the Order Information page click the option to Apply order status change.

• On order status change page please complete the following options:

1. 1. 1. Initiated By select “Vendor”
      2. Check “Is Backorder” for all Lines that will need to be cancelled
      3. For Change status Dropdown list select one of these 4 reasons: Out_of_stock, Bad SKU, Invalid Item or Other
      4. Click Save.

• After clicking save, in approximately 1 to 2 hours, Lowe’s will allow the order to be cancelled. The order can at that point be cancelled in VendorBridge.
• Click (How do I cancel an order?) for instruction to complete cancelling the order.