When the carrier refuses a label

If the carrier will not create a label, the shipment is kept as a draft with nothing billed, and the shipment page explains why and offers a way forward.

Read the reason

The reason is shown in a plain sentence, not a code, for example that the carrier did not create the label because the shipment description was missing or invalid.

Choose a way forward

The page leads with the option most likely to work. The others are under More actions.

• Retry label sends the shipment to the carrier again exactly as it is. Use it when the carrier did not answer at all, for example during a carrier outage. If the carrier answered and said no, a retry gets the same answer.
• Change service moves the shipment to a different service and asks the carrier again in one step. Use it when the service was the problem.
• Ship again with changes opens Quick Ship with the recipient, carrier and service filled in. Check them and enter the package details again.

Change the service

1. Open the shipment from Operations, History.
2. Open the Change service to list. It shows only services this route and packaging allow, and the cheapest is chosen for you. The refused service is not in it.
3. Choose a service.
4. Choose Change service and create label. The page shows the result.

• If the refusal came from Shipping Center's own rules, for example a service that does not travel on this route, the page says a retry will be refused again and puts Change service first.
• A shipment that needs a signature is offered only services that can collect one.
• If the new service needs approval, the shipment waits for the approver named on the page, and no label is created until it is approved.

On a return label

The same options appear when a return label is refused. Under More actions, Remove return label removes only the prepaid return. The outbound shipment is not affected.

A draft you left unfinished

A shipment that never got a label shows Continue this shipment. Like Ship again with changes and Ship again, it reopens Quick Ship with the recipient, carrier and service filled in. Check them and enter the package details again.